1How do I create a ticket?
Click on 'New Ticket' from your dashboard and fill in the required details.
2How long does it take to get a response?
We typically respond within 24 hours on business days.
3Can I attach files to my ticket?
Yes, you can attach files when creating or replying to a ticket.
4How do I create a ticket?
Click on 'New Ticket' from your dashboard and fill in the required details.
5How long does it take to get a response?
We typically respond within 24 hours on business days.
6Can I attach files to my ticket?
Yes, you can attach files when creating or replying to a ticket.
7How do I reset my password?
Click 'Forgot Password' on the login page and follow the instructions sent to your email.
8Can I reopen a closed ticket?
Yes, you can reopen a closed ticket within 7 days by replying to it.
9My internet connection keeps dropping. What should I do?
Please restart your router and modem. If the issue persists, check for a planned outage in your area. Contact us with your connection ID for further help.
10How do I reset my device to factory settings?
Go to Settings → General → Reset → Factory Reset. This will erase all data. Please take a backup before proceeding.
11I was charged twice for the same order. How do I get a refund?
We apologise for the inconvenience. Share your order number and bank statement via this ticket. Our billing team will process the refund within 5–7 business days.
12How do I update my email address?
Visit Profile Settings → Personal Information → Edit Email. You'll need to verify the new address before the change takes effect.
13What are your customer support hours?
Support is available Monday to Saturday, 9 AM to 7 PM IST. For urgent issues outside these hours, use the emergency contact on our website.
14My order has not arrived. What should I do?
Allow 2–3 extra business days before raising a concern. Track your order using the link in your confirmation email. If it's been over 10 days, contact us.
15I forgot my password. How do I reset it?
Click 'Forgot Password' on the login page and enter your email. You'll receive a reset link within 2 minutes. Check your spam folder if you don't see it.
16How do I submit a feature request?
Submit your idea under the Product Feedback category. Our product team reviews all suggestions every month.
17Can I cancel my order after it has been shipped?
Once shipped, an order cannot be cancelled. You can initiate a return within 7 days of delivery. Our operations team will assist.
18Can I change my payment method for an existing subscription?
Yes. Go to Billing → Payment Methods and update your card. Changes apply from the next billing cycle.