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Frequently Asked Questions

Quick answers to the most common questions.

1How do I create a ticket?
Click on 'New Ticket' from your dashboard and fill in the required details.
2How long does it take to get a response?
We typically respond within 24 hours on business days.
3Can I attach files to my ticket?
Yes, you can attach files when creating or replying to a ticket.
4How do I create a ticket?
Click on 'New Ticket' from your dashboard and fill in the required details.
5How long does it take to get a response?
We typically respond within 24 hours on business days.
6Can I attach files to my ticket?
Yes, you can attach files when creating or replying to a ticket.
7How do I reset my password?
Click 'Forgot Password' on the login page and follow the instructions sent to your email.
8Can I reopen a closed ticket?
Yes, you can reopen a closed ticket within 7 days by replying to it.

Still have questions?

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